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If it is not, work with your Microsoft Office 365 administrator to configure the account properly. If you are also using Microsoft Office 365, click Test Connection to check if the account and environment is configured correctly. Your mail server supports the Microsoft Exchange web service. If you select Exchange Web Services, ensure the following: Can be either SMTP or Exchange Web Services. The protocol used by the outgoing email server. Any email configuration change takes affect in the next email poll interval.ġ.Log into the Service Manager Application.ģ.Enter information into the fields. Follow these steps to configure them after the installation.

Usually you configure the email servers during installation. Configuring the Outgoing and Incoming Email Servers Use this inbox to create incidents from emails. The default configuration includes a single inbox record.

From the Configuration Console, click Configure > Email Configuration > Servers to open the Email Configuration workspace.

Accessing the Email Configuration Workspaceĭo one of the following to access the Email Config workspace: Click the tabs at the bottom of the workspace to see the options. Various options are available within the main Email Configuration workspace to fully customize your email settings. Ivanti Service Manager currently supports the SMTP and Microsoft Exchange web service protocols. The email service sends emails using the individual configuration of the tenant. The configuration for the email service provider is stored as a business object in the Ivanti Service Manager database, while tenant-specific configurations are stored within each tenant database.

Using the Email Configuration Tabs About Working with Email Servers.

Configuring the Outgoing and Incoming Email Servers.Accessing the Email Configuration Workspace.